Roof Contractor East Tennessee

Replacing and making repairs on your roof is not an easy or inexpensive job. It is important to find a contractor who will do a good job for a reasonable price. It is also good to look at multiple contractors and find the one that will work best for you. To get the best information from these contractors, you should always prepare a list of questions beforehand. So here are 17 questions to ask a roofing contractor: 

1. How Long Have You Been in Business?

Experience matters in roofing. Contractors with a long track record are more likely to have established best practices and proven results.

2. Are You Certified in Residential or Commercial Roofing?

Certifications show that the contractor has met industry standards and training requirements for your type of project.

3. What Are Your Average Customer Ratings?

Online reviews and testimonials can give you insight into customer satisfaction and service quality.

4. What Is Your Estimated Cost for My Project?

Always request a written estimate to compare pricing between contractors. This prevents unexpected costs later.

5. What Makes You Different from Other Roofing Companies?

Look for unique value — such as premium materials, extended warranties, or specialized installation methods.

6. What Roofing Services Do You Provide?

Some contractors specialize in roof replacement, while others also offer repairs, inspections, and maintenance.

7. What Is Your Estimated Timeline for Completion?

Understanding how long your project will take helps you plan around weather, schedules, and other home improvements.

8. How Do You Ensure the Safety of My Home and Family?

Ask about protective measures, such as covering landscaping, securing tools, and managing debris.

9. What Training and Experience Does Your Crew Have?

Your contractor’s team should be trained in roofing safety, installation techniques, and equipment use.

10. How Will You Handle Cleanup?

A professional roofing company should leave your property as clean as it was before they arrived — including removing nails, shingles, and materials.

11. How Do You Handle Complaints or Warranty Claims?

A clear warranty policy and a responsive customer service process are essential for long-term satisfaction.

12. How Will You Protect My Driveway and Property?

Roofing projects can be messy — ask about driveway protection mats, tarps, and waste management.

13. How Is Payment Handled?

Discuss payment schedules, accepted payment methods, and deposit requirements upfront.

14. How Will You Communicate Updates?

Regular updates via phone, email, or text keep you informed about project milestones and any changes.

15. What Steps Do You Take for Employee Safety?

Contractors should follow OSHA guidelines and provide personal protective equipment to their crew.

16. Are the roofing workers employees of the contractor or are they sub-contractors?

If they are sub-contractors, the home owner could save money hiring those roofing workers themselves, directly.  The contractor would have less say or control over sub-contractors.

17. Are the roofing workers legal U.S. citizens?

There are many roofing contractors around the United States losing their roofing workers because of illegal immigration.  ICE agents are arresting these illegal immigrants even at job sites.  You wouldn't want this to happen to you while your roof is only half-way completed.